Step One

To reserve a Shared Ownership home at The Arbour, you will need to have registered and been accepted with L&Q. We also ask that you have had a financial assessment with L&Q’s recommended mortgage advisor at Torc24 within the last 6 weeks.

Step Two

Once you have completed all of the stages in step one, please contact our sales team at with your Experian credit report for every applicant, L&Q reference number, Help to Buy reference number and Torc 24 reference number. Only once we have received your credit report(s) will we be able to assess your application. If when you send us your credit report, the other stages in step one have not been completed we cannot guarantee your application will be progressed further.

Step Three

If you are successfully allocated a home, we will let you know as soon as we have assessed all applications. You will then be invited to a viewing weekend where you can complete your reservation paperwork and ask our sales team any further questions about your house purchase!

Important Information – Please Read

  • We do not work on a first come first served basis and homes are allocated based on eligibility. Unfortunately due to high demand, only customers who are invited by our sales team will be able to view our show home.
  • We are unable to provide individual feedback if your application is unsuccessful. If you do not hear from us please take this as confirmation that your application has been unsuccessful on this occasion.
  • We respectfully request that you do not contact us once you have submitted your credit report as this delays the time it takes us to process applications. We may contact you if we are outstanding information following receipt of your credit report.
  • If you currently own a home and are sold subject to contract, you and your chain (if relevant) will need to be in a position to exchange within 28 days before you will be allowed to reserve a Shared Ownership home.