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What makes us different from other developers is that once you have purchased a home from us, we will continue to manage the home and neighbourhood where you live. We’re with you every step of the way.

In this video L&Q homeowners, Anton and Emma, tell us more about living in their Shared Ownership homes.

Here’s what you need to know once you’ve moved in to your new home.


If you own an apartment, you are responsible for maintaining the inside. In most cases, L&Q will take care of day-to-day repairs, maintenance and decoration to the outside of the apartments and any shared areas. This is paid for through your service charge.

If you own a house, you are responsible for all repairs and maintenance to the inside and outside of your home.


With all new homes, there may be some teething problems. Most of these will be minor, like cracking as the property dries out, or ‘sticking’ doors or windows. The builder will inspect the property, usually after 12 months of handover and arrange to put these right. Any more urgent repairs can be reported to our Aftercare team, who will arrange for the builders to put the problem right. You will remain responsible for any accidental damage.

Your home is also covered by the National House Builders Council’s (NHBC) warranty or equivalent. This warranty covers your home for defects in the building workmanship for the first two years after you move in and for structural problems for ten years, or in some cases 12 years. In addition, the L&Q Warranty lasts for two years from the date of legal completion and covers items not included in the NHBC warranty.

The L&Q New Home Warranty

We build to extremely high standards and we sincerely hope that nothing will go wrong. But for extra piece of mind, we’ve introduced the L&Q home warranty.

The L&Q New Home Warranty lasts for two years from the date of legal completion and covers items not included in the NHBC Buildmark cover. For that period, we guarantee items supplied as part of your new home, covering repairs caused by faulty workmanship or materials.

Some terms and exclusions apply. Your sales negotiator will provide you with full details of your warranty at time of purchase.

Making alterations and improvements

You won’t need our permission for redecorating and simple repairs, but you will for anything more complicated. You can make sure you get the full benefit of any improvements that add value to your home by agreeing the work with us beforehand.

Should you decide to sell, any significant improvements you’ve made to your home will be factored in the full market value.

Don’t forget that any alteration or extension you make to your home after purchase may adversely affect all, or part, of your warranty.